These terms and conditions outline the rules and regulations for the use of North East Outdoor Activities Website.

North East Outdoor Activities is located at:

13 Bartlett Street, Darlington, County Durham, DL3 6NB, United Kingdom.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use North East Outdoor Activities website if you do not accept all the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using North East Outdoor Activities website, you consent to the use of cookies in accordance with North East Outdoor Activities privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Furthermore, we use Google Analytics to track user behaviour. More information can be found here Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, North East Outdoor Activities and/or it’s licensors own the intellectual property rights for all material on North East Outdoor Activities. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link:
(a) is not in any way misleading;
(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
(c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

We will approve link requests from these organizations if we determine that:
(a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);
(b) the organization does not have an unsatisfactory record with us;
(c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and
(d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link:
(a) is not in any way misleading;
(b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and
(c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Terms policy | North East OA
Approved organizations may hyperlink to our Web site as follows:


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Booking and Cancellation Policy

Booking Conditions

All prices, where applicable, are inclusive of VAT at the current rate.
For course and chalet bookings a non-refundable deposit must be made at time of booking.
For course and chalet bookings made within 6 weeks prior to the intended arrival date full payment must be made at time of booking.
B&B bookings must be paid in full at time of booking.
Tailor made bookings require a 25% non-refundable deposit to confirm the booking
For course and accommodation bookings which are to be invoiced to a company, a Purchase Order for the full amount must be received by NEOA prior to confirmation.
All balance payments for courses (including Tailor made courses) and chalet bookings must be made 6 weeks prior to the intended arrival date.

On conclusion of a tailor made booking, or in the circumstances of a cancellation by the Client the outstanding balance is payable in full within 14 days of the date on the invoice. If payment is not received within the specified time, we reserve the right to charge 4% interest above the Bank of Scotland base rate on the outstanding amount or a rate of interest I line with Late Payment of Commercial Debts (Interest) Act 1998 as appropriate.
All amendments to course and chalet bookings must be notified in writing/email and will be subject to an administration fee of £35.
You can make payments by any lawful means, as long as the money we receive is the amount you owe. This means if you are paying by bank transfer you may need to pay any charges your bank charges you when the payment leaves your account plus any bank charges when the payment is received in our account.
You may wish to pay by credit card as this usually offers additional consumer protection in accordance with the terms and conditions of your card.
NEOA reserves the right to revise course prices due to the increase in:

Cancellation by client

Any changes or cancellations will need to be given to us in writing or by email.
For courses based in the UK, these will be subject to an administration fee of £35.
For cancellations made to overseas courses, the participant is liable for the non refundable 25% deposit.
For any cancellations made within 6 weeks of the start of the course, participants are liable for the full course fee.
All cancellations to B&B bookings made within 24hrs of the intended arrival are subject to a £10 per person/per night cancellation fee.
All cancellations to facilities bookings made within 24hrs of the intended arrival time are subject to the full fee.

All tailormade bookings; this includes accommodation bookings.

Cancellation by NEOA

NEOA will endeavour to run all courses as planned. However for operational reasons we may have to cancel/amend your booking.
In the event of cancellation of any booking by NEOA clients will be offered either:


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Credit & Contact Information

This Terms and conditions page was created at generator. If you have any queries regarding any of our terms, please contact us.